Effective Date: August 3, 2025
Business Name: Ironwood & Ash, LLC
Contact Email: mail@ironwoodash.com
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Returns
We want you to love every product you receive from Ironwood & Ash. Due to the nature of our grooming products, we are only able to accept returns on unused, unopened items within 14 days of delivery. If 14 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
It must also be in the original packaging, sealed and unopened.
Proof of purchase is required.
To initiate a return, please email mail@ironwoodash.com with your order number and a description of the issue.
Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping (if applicable) will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at mail@ironwoodash.com and we’ll guide you through the process.
Damaged or Incorrect Items
If your order arrives damaged, or you receive the wrong product, please contact us within 3 days of delivery with a photo of the item and packaging. We will make it right.
Non-Returnable Items
Due to hygiene reasons, the following items are non-returnable:
Opened or used grooming products
Custom or limited edition items
Gift cards
Shipping Returns
If returning an item, please ship to the return address provided via email. You are responsible for paying your own return shipping costs unless the return is due to our error (damaged or incorrect item).
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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If you have any questions, feel free to contact us at mail@ironwoodash.com.